If you're arriving on a cruise ship, here's the instructions:
Puerta Maya pier: Your meeting point is at the Royal Village Shopping Center. To get there, go through the pier terminal to reach the pier's outside sidewalk on Melgar Avenue and turn left, without leaving the pier's walkway, for a 2-minute walk until you see the pedestrian yellow strips crossing zone by the Royal Village Shopping Center. You will easily recognize it as it is topped with flags and our tour operator will be waiting for you with a visible sign.
SSA International pier: Your Meeting Point is at the Royal Village Shopping Center. Exit the pier and reach the outside gate and walk across the street to the Royal Village Shopping Center, which you will recognize as it is topped with flags. Our representative will be waiting for you with a visible sign.
Punta Langosta pier: Walk down the pier. At the very end of the pier you will see the escalators to exit the terminal. Before taking the escalators, you will see the the Royal Village Shopping Center. That's your meeting point.
The meeting point is located at the Royal Village Shopping Center, across the street from the Cruise Pier. It’s about a mile from the pier where you will arrive by ferry – so either a gentle stroll along the shore or a short taxi ride. You’ll receive full directions with your booking confirmation. Please book your meeting time with us at least ONE HOUR after your ferry is scheduled to depart from Playa del Carmen.
The meeting point for cruise passengers is located 50 yards directly across the street from the Cruise Pier at the Royal Village Shopping Center. You’ll receive full directions with your booking confirmation and any taxi driver will know exactly where to bring you.
You can check our website at any time, night or day, and get a constantly updated completely accurate picture of our availability.
But please note, that can change in a heartbeat.
So – if you see a slot you want – book it right away. Because – as you can imagine- with 80% of our bookings coming from the 20,000 weekly cruise visitors to the island, our very limited maximum capacity of just 22 seats daily a day tend to be taken up very quickly.
As you are coming by cruise ship, even though our meeting point is right by where you arrive, please set the time for us to meet you at least 30 minutes AFTER your scheduled docking time to allow for the delays in disembarkation (remember there will be plenty of other folks all trying to disembark at the same time!).
Fear not, you are our client for the day, so we won’t disappear if you’re a bit late!
You can meet us at 10:30 am or 2:00 pm but please book your meeting time with us at least ONE HOUR AFTER your ferry is scheduled to depart from Playa del Carmen to allow for the crossing time, disembarkation and getting to our meeting point.
Fear not, if you a little late: you are our client for the day, so we won’t disappear if you’re a bit late!
Yes, our tour includes all entrance fees and admissions.
In that very rare event, we would immediately issue you with a full refund.
No. We have a strict no alcohol policy for ALL our drivers (including my own family). However, we provide cold soft drinks and bottled water, so you won’t go thirsty!